Terms & Conditions

Terms and Conditions

1. General

This Agreement is a legally binding contract between the entity named on the invoice (the Customer) and All Shopping Online (ABN 30 152 938 004) at all.com.au.

'all.com.au' agrees to supply the Customer goods and/or services subject to the terms and conditions set out in this Agreement. The Customer, in placing a bid with 'all.com.au' for the goods specified in the listing, acknowledges agreement with these terms and conditions.

All goods and services are supplied on these terms and conditions only. The previous dealing shall not vary or negate these terms and conditions in any respect.

All sales shall be deemed made in the state of New South Wales of Australia regardless of the location of the Customer. Any dispute with 'all.com.au' shall be brought by the Customer exclusively in the state or federal courts situated in the State of New South Wales.

2. Orders

The Customer order goods from 'all.com.au'. Each listing will specify: the date of the purchase; the good(s) ordered and descriptions thereof; an estimated delivery date; price, tax and delivery and handling charge; and terms and conditions in addition to this Agreement.

Please ensure that care is taken when bidding. 'all.com.au'’s terms are payment before delivery.

To minimize errors and improve efficiency, the Customer is required to submit their details in relevant fields in the order confirmation page in 'all.com.au'’s on-line system.

3. Payment

Payment terms in respect of each order are strictly Cash Before Delivery (CBD). 'all.com.au' shall issue the Customer with an invoice upon delivery of the goods.

The Customer is obliged to complete the transaction, i.e. pay for the goods, within 9 days from, and inclusive of, the date of receipt of the email notification issued following the end of the sale. At the end of the 9 days, the Customer will be considered as a non-paying buyer where the case will be negative feedback will be left.

4. Prices and Taxes

All prices are in Australian dollars and are inclusive of GST unless otherwise stated. 'all.com.au' reserves the right to make adjustments to information or pricing with or without notice due to typographical errors, market fluctuations, manufacturer's price changes, etc that may occur at any time.

5. Order Cancellations and Limitation of Liability

The Customer may not alter, change of address inclusive, or cancel an order without 'all.com.au'’s prior written consent. Approved order alteration and cancellations shall be subjected to a service/restocking charge of up to 10% of the purchase price of A$25 whichever is higher to indemnify 'all.com.au' against any loss, damage, and expense incurred in relation to the alteration or cancellation of that order. Orders cannot be altered or canceled once goods have been despatched. The service/restocking charge does not apply to items that are not fit for their intended purposes, or not matching the description provided.

'all.com.au' shall not be liable in any way for any loss or damage (including loss of trade or profit and economic loss) incurring to the Customer in the event that delivery or supply of the goods or services ordered is frustrated or delayed by any circumstances beyond the reasonable control of 'all.com.au'. Under such circumstances, 'all.com.au' shall be entitled at its option to either extend the time for delivery until a reasonable period after such cause has ceased or to terminate the sale and in neither case shall the Customer have any claim for loss or damage against 'all.com.au'.

'all.com.au' shall be entitled to cancel or suspend an order for goods or services, without liability to the Customer, by giving the Customer notice in writing.

6. Warranty

'all.com.au vendors' warrants that the product(s) the Customer purchased is free from manufacturing defects in material and workmanship when despatched from 'all.com.au vendors’ warehouse for the period specified in accordance with the warranty type shown in the listing on all.com.au.

The invoice is the proof of purchase and the warranty period commences as of the date on the invoice. No warranty claim will be accepted without a proof of purchase

The items with manufacturer warranty usually are required high-level technical support. As a first step, we suggest the customer contact the manufacture for assistance. 'all.com.au'’s Technical Support (TS) will provide the manufacturer’s details and warranty policies to the Customer or help to arrange manufacturer warranty service.

For Dead on Arrival (D.O.A.) products that come with 'all.com.au' repair/replacement warranty, the Customer must notify 'all.com.au' within a reasonable period after receiving the goods; A new replacement or refund will be given in place of the D.O.A. item.

For all 'all.com.au' repair/replacement warranty, a Return Authorization (R.A.) number must be obtained from 'all.com.au' in the event that goods are to be returned for warranty. Before initiating a warranty service, we suggest the customer prepare the product name or model number in order to reduce the processing time; the Customer will be required to provide proof of purchase.

We will require the Customer to show the R.A. number prominently on the outside of the package to reduce the warranty process time.

'all.com.au' will provide repair, replacement, or refund for a defective product. During the warranty period 'all.com.au' will provide a refund, or at no additional charge and subject to the terms herein, repair, or at its option replace, any of the goods which in its opinion are defective because of faulty materials or workmanship with new or serviceable parts that are equivalent to new parts in performance. Where the same item is unavailable 'all.com.au' reserves the right to substitute with a similar item. All replaced or exchanged parts which are removed under this warranty will become the property of 'all.com.au'.

The customer will be provided with Post Office Reply Paid Service details for the case of D.O.A., Major Faulty, and wrong despatch. It is at 'all.com.au'’s sole discretion to select a postage method.

All items must be returned to 'all.com.au' within 10 days from the release of the R.A. number.

This warranty or a claim made under it may be refused if the defect claimed has arisen for reasons other than faulty or defective parts or workmanship. Circumstances in which a warranty claim may be invalidated include, but are not limited to, the following:

a)      The product is damaged by accident; misuse or abuse, including failure to properly maintain or service; normal wear and tear; incomplete or improper installation; incorrect, improper or inappropriate operation; insect or vermin infestation;

b)      The product is modified without 'all.com.au'’s written authorization;

c)       The product’s serial number or warranty seal has been removed or defaced;

d)      The product was serviced or repaired by non 'all.com.au' technicians;

Compatibility and change of mind are not included in this warranty; no refund will be given for non-compatible products (except otherwise stated in the listing as compatible) or where the Customer changes their mind.

7. Delivery

Unless the contract specifies the means by which goods are to be transported, 'all.com.au' will choose the means of transport, the cost of which will be included in postage and handling charges. Unless otherwise agreed by 'all.com.au' and the Customer in writing, delivery of the goods will be made to the Customer’s nominated address.

All Australian orders should include a daytime delivery address and contact details. Large orders and bulky items are unable to be delivered to Post Office (PO) Box numbers.

The delivery period is specified on the auction page. All quoted delivery or consignment dates are estimates only. 'all.com.au' is not obliged to meet such dates and will not be liable to the Customer by reason of delays caused by any reason whatsoever.

If the Customer fails or refuses to take delivery of the goods, the Customer shall be liable for all loss and damage (including consequential loss and damage) suffered or incurred by 'all.com.au' as a result thereof, including all storage and handling costs and 'all.com.au', at its discretion, may charge a restocking fee. Goods will be resent at the Customer’s own cost.

If the Customer requests 'all.com.au' to postpone delivery of the goods beyond the delivery date specified in the quote and/or the invoice, 'all.com.au' may agree to do so and charge the Customer an additional fee for direct costs of postponement and storage.

'all.com.au' is deemed to have delivered the goods when the goods are actually delivered to the delivery point nominated by the Customer, or where delivery to the delivery point is not made to reasons which are the responsibility of the Customer (e.g. where courier left the delivery card at the Customer’s mailbox), the date when delivery would have been affected.

Any claim for shortage in supply or damage to the goods ordered must be notified to 'all.com.au' within a reasonable period of receiving the goods.

8.       Freight and Handling

'all.com.au' shall ensure each order is safely and securely packed for transportation to the Customer having regards to the fragility of the goods; the distance the goods are likely to travel, and the method of transportation used to transport the goods.

Freight charges are calculated on the basis of weight, location of delivery, and insurance charges which vary depending on the value of the product. All freight charges are the responsibility of the customer which are included in the postage and handling charges. The goods shall be at the customers’ risk from the date of despatch. 'all.com.au' is not responsible for any loss or damage:

a)      To the goods during loading and unloading of the goods by the carrier or the Customer, whilst the goods are in transit;

b)      Suffered by the Customer due to a delay in delivery of the goods by 'all.com.au'’s nominated carrier.

Freight insurance for loss and damage to the goods during loading/unloading and whilst in transit is optional unless otherwise stated. 'all.com.au' shall at the Customer’s request provide the Customer with copies of all documents evidencing proof of collection by the nominated carrier.

9.    Promotional Offer

All promotions on our website have a limited time period and stock level.  Each promotion is deemed to be over whichever finishes first.

10.       Disclaimer

Considerable care has been taken in the preparation of all materials to ensure that errors and omissions are limited. Even with the greatest care inaccuracies do occur and 'all.com.au' is therefore not responsible for such errors or omissions. All information provided on this site is subject to change without notice. Photographs and graphics are used for representational purposes only and may not be the exact product or configuration as described. The Customer assumes total responsibility for their use of 'all.com.au'’s materials. The Customer’s sole remedy against 'all.com.au' for dissatisfaction with the site or any content is to stop using the site or any such content. This limitation of relief is a part of the bargain between the parties.

The above disclaimer applies to any damages, liability or injuries caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction of or unauthorized access to, alteration of, or use, whether for breach of contract, tort, negligence or any other cause of action. 

'all.com.au' reserves the right, at its sole discretion, to do any of the following at any time:

(a)     To change, modify, add or remove portions of these terms and conditions, at any time;

(b)     To modify, suspend or terminate operation of or access to the site or part thereof for any reason;

(c)     To modify or change the site or part thereof and any applicable policies or terms; and

(d)     To interrupt the operation of the site, or any portion of the site, as necessary to perform routine or non-routine maintenance, error correction, or other changes.

It is the Customer’s responsibility to check these terms and conditions periodically for changes. Continued use of 'all.com.au'’s website and orders of goods following the posting of changes will mean that the Customer accepts and agrees to the changes.

11.   Governing Law

These terms and conditions are in addition to and do not replace any terms, conditions, and warranties implied by federal and state laws of New South Wales.

12.  Drop-Shipping

'all.com.au' provides a platform for Sellers (Dropshipper) to list item and directly sell through 'all.com.au' 

By placing the order(s) from 'all.com.au', the buyer agrees to the Terms and Conditions outlined below with respect to the order(s):

The buyer understands that 'all.com.au' does not operate or control the products or services offered by the Dropshipper.  'all.com.au' is not a party to the transactions entered into between buyer and Dropshipper. Buyer agrees that under no circumstances is 'all.com.au' liable for any damages arising from the transactions between Buyer and DropShipper or for any information appearing on 'all.com.au'.

With any defective product(s) that is received from DropShipper, the Buyer may first contact 'all.com.au' through 'all.com.au' for assistance. 'all.com.au''s Technical Support will then forward the inquiry to Dropshipper for advice and solution. The buyer may require to return the product(s) to 'all.com.au' only after a Return Authorisation (R.A) number is issued. For more information, refer to clause 6. Warranty

What is Drop Shipping?

Drop Shipping is a sales service that allows a buyer to purchase and receive products directly from a wholesaler or seller.